Surely is a patient-led service that simplifies and speeds up the retrieval of health records from general practices. It enables those authorised by patients to receive full compliant information quickly, without the need for manual follow-up or administrative work.
Surely understands how important New Zealand insurers are for providing essential medical funding to kiwis. Our patient-led health record requests help underwriters spend less time waiting on records and more time making critical health-funding decisions.
Cut turnaround from weeks of manual chasing, to just hours. Once the patient has consented to release their records, the request progresses automatically.
Your best people are trained to assess risk, not chase paperwork. Surely removes an administrative layer so they can focus on the work that matters.
Every record carries a verifiable, timestamped authorisation trail aligned with the Health Information Privacy Code 2020, with no separate compliance workflow needed.
The patient decides whether to share their records with you. Once a request has been fulfilled, all data is automatically and permanently deleted from Surely.
We work with you to connect Surely into your existing underwriting process. No workflow overhaul, no training rollout: just a faster path from application to decision, once the patient has chosen to provide their records.
Surely tracks consent, retrieval, and delivery in parallel without manual coordination and is able to manage many cases at once.
Connect Surely directly to your electronic application portal, policy admin system, or underwriting assessment tool. Cases flow in, patient-authorised records flow out. No copy-paste or extra administrative handling.
Every consent, request, retrieval, and delivery is logged with tamper-evident timestamps. Compliance reviews become a single click.
Want a different view of your workflows? We can create a tailored dashboard to help your team see exactly the cases and actions relevant to their role.
We'll walk you through a live patient-led request, show you how your team would use it day-to-day, and answer any integration questions.