Everything you need to know.

Surely is a patient-led health record request service for New Zealand. Patients use Surely to review and approve requests for their health records and to formally authorise who their information may be shared with. Once the patient has digitally signed consent, the records are retrieved from the practice's Practice Management System (PMS) via standards-based Fast Healthcare Interoperability Resources (FHIR) integration and delivered to the patient, or, if the patient chooses, to a third party such as an insurer to support an insurance application. In accordance with Health Information Privacy Code 2020 Rule 6, what the patient does with their own records is entirely their decision.

Consent is at the core of how Surely works. The patient provides informed consent over what's being requested. Surely creates a timestamped consent record consistent with the requirements in the Health Information Privacy Code 2020. Surely keeps the consent record while the request it authorises is active, then deletes it on a set schedule. An audit record of the request remains.

For patients who respond promptly, with practices who are part of the Surely network, the request can move from initiation to delivery within minutes. This compares to a manual process that typically takes 2 to 6 weeks.

Surely is designed to meet the requirements of the Health Information Privacy Code 2020. Data is encrypted in transit and at rest. Records are delivered through secure, time-limited access links, not email attachments. Surely deletes stored health data from our live systems automatically, on a set schedule, after a request is complete, and some encrypted backup copies are kept for longer.

The easiest way to get started is to book a demo. We'll walk you through how the platform works and answer any questions, whether you're a public health organisation, a general practice, insurer or broker. Reach out to us at hello@surely.nz or visit our contact page to get in touch.